The nigling questions we get asked most often

Our products are sold directly through our offices in London, New York, Hong Kong, Melbourne, Shenzhen, China as well as via interior showrooms around the world. Please contact your closest Fromental office who will advise of the most convenient location.

Lead times vary per project, most printed designs are 4-6 weeks and hand painted ranges from 8-12 weeks from design layout approval.

We can customize both colour and the design according to your requirements.

If you wish to cancel your order please contact us immediately via customercare@fromental.co.uk. It may be possible to amend your order if it has not been shipped.


The cost of shipping will be calculated at point of payment. Import duty and tax on international orders are not included.

Yes, all orders will require a signature on arrival. Shipments are sent via FedEx for domestic and international orders.

For online orders we ship internationally across the following regions, UK, Europe and Middle East. If you are outside these territories please contact us via customercare@fromental.co.uk. There are no limitations for tailored orders.

Damages are rare. Please inspect your shipment thoroughly on arrival and report any damages to us within five days. Please e-mail customercare@fromental.co.uk a member of our team and we will contact you and advise a solution.

Yes for online orders. For information about our returns criteria, please see our returns policy.

All prices are excluding taxes or VAT.
If you order Products from our website for delivery to any islands surrounding the UK, such as the Channels Islands, Highlands, Northern Ireland or anywhere outside the UK, they may be subject to import duties and taxes. Such import duties and taxes will be levied when the delivery reaches the specified destination, and you will be responsible for paying these charges.

Couldn’t find your answer?

We’re here to help, get in touch with us and we can help you find the perfect wallcovering.
Get in touch